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PROTECTING YOUR PRIVACY

At InstaCargo, we are 100% committed to protecting your privacy and security and will process personal information in accordance with the General Data Protection Regulation, the Data Protection Act 2018 and any other applicable privacy laws.

NAVIGATING THIS PAGE

  • The information we collect and how we use your information

  • Sharing your information

  • How we communicate with you

  • Keeping your information

  • Changes to how we protect your privacy

  • Cookies

  • Contact Us

THE INFORMATION WE COLLECT

InstaCargo collects your personal data whenever you visit our website, subscribe to our email alerts or contact us. We collect the following personal data:

  • Personal Details, such as your name, phone number, payment details and email address;

  • Login Data, such as your username and password;

  • Marketing Data, such as your preferences for receiving email alerts;

  • Communications Data, includes all communications we have with you whether by email, posts or otherwise;

  • Technical Data, such as internet protocol (IP) address, details of your login events, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, phone number and email address. Your personal information will be used for the specific reasons stated above only.

InstaCargo only processes your personal data for the following purposes:

 

  • To provide and operate the services;

  • To provide our users with ongoing customer assistance and technical support;

  • To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

  • Where we need to comply with a legal or regulatory obligation;

SHARING YOUR INFORMATION

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW WE COMMUNICATE WITH YOU

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

KEEPING YOUR INFORMATION

We'll hold on to your information for as long as you have an InstaCargo account to receive email alerts. If you no longer wish to have an account and receive email alerts for us to process your data anymore, you can contact us and request that we close your account. Our contact details are at the end of this Policy.

CHANGES TO HOW WE PROTECT YOUR PRIVACY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If we make significant changes to this privacy policy, we will notify you that it has been updated, so that you are able to review what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

COOKIES

We use cookies on our website. This notice will inform you as to how and what cookies are used on our website and how you can manage them.

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CONTACT US

We always want to hear from our subscribers (especially if you feel like we have let you down or could do better). If you have any questions or feedback about this website or notice or want to exercise any of your rights as set out above, or have a complaint, please do not hesitate to contact us at info@instacargo.co.uk.